This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or complain about it. Last updated 29 September 2026.
Who we are
Good Earth Immigration Pty Ltd, trading as Grewal Migration (ABN 74 610 550 920), of Point Cook, Victoria. Immigration assistance is provided by Gary Grewal, Registered Migration Agent, MARN 1684999.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in accordance with our confidentiality obligations under the Migration Agents Code of Conduct.
What we collect
- Name, email address and phone number, when you contact us, book a webinar seat or book a consultation, so we can respond, confirm your booking, and send reminders and joining links.
- Payment information, when you pay for a webinar seat or a consultation. Card details are entered directly with our payment processor. We do not see or store your full card number.
- Information about your circumstances, if you book a consultation or become a client. This may include details about you and your family, immigration history and, where relevant to a visa application, health and character information.
- Website and device information, such as pages visited, referring website, approximate location, browser and device type, collected through cookies and similar technologies.
You do not have to give us your personal information, but we may not be able to provide a webinar, a consultation or immigration assistance without it.
How we use it
- To respond to your enquiries
- To confirm and deliver bookings, including sending joining links and reminders by email and SMS
- To provide immigration assistance, where you engage us
- To send information about our services where you have consented. You can opt out at any time by replying STOP to an SMS or using the unsubscribe link in any email
- To meet our record keeping obligations under the Migration Agents Code of Conduct
- To improve our website and measure the effectiveness of our advertising
Who we share it with
We do not sell your personal information. We share it only where necessary:
- Our service providers, including our customer relationship and booking platform, our payment processor, our email and SMS providers, and Microsoft Teams for online sessions
- The Department of Home Affairs and related agencies, where you engage us for immigration assistance and only as needed for your matter
- Advertising and analytics providers, so we can measure and improve our advertising
- Where required by law, including to the Office of the Migration Agents Registration Authority in connection with its regulatory functions
Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
Cookies and tracking
This website uses cookies and similar technologies to make the site work, to remember your details, and to measure advertising. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.
How long we keep it
If you contact us or attend a webinar but do not become a client, we keep your contact details until you ask us to delete them or they are no longer needed. If you become a client, we keep your file for at least the period required by the Migration Agents Code of Conduct, and longer where other laws require it.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure, including access controls and reputable service providers. No system is completely secure, and we cannot guarantee absolute security.
Accessing and correcting your information
You can ask for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time. In limited circumstances we may refuse a request, and if we do we will tell you why.
Complaints
If you think we have mishandled your personal information, please tell us first on 03 9021 7777 or by email. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Complaints about migration advice itself, rather than privacy, can be made to the Office of the Migration Agents Registration Authority at mara.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.
Contact us
Grewal Migration
Phone: 03 9021 7777
Email: hello@grewalmigration.com.au
Point Cook, Victoria, Australia
